Refund Policy

1. Failed generations are refunded automatically

If a generation fails, the tokens it reserved are returned to your balance immediately and the refund appears in your billing history. You do not need to contact us.

A generation that completes but that you simply dislike is not a failure — the model ran and the cost was incurred. We recommend starting at the lower resolution when experimenting.

2. Subscriptions

You can cancel at any time; cancellation stops the next renewal and you keep access until the end of the period you paid for.

If you cancel within 14 days of a first subscription payment and have used fewer than 10% of that period’s tokens, we refund it in full. After that, periods already started are not refunded.

3. Token packs

Unused token packs can be refunded within 14 days of purchase. If part of a pack has been used, we refund the unused portion at the price you paid per token.

4. Duplicate or mistaken charges

Tell us within 60 days and we will refund a duplicate or clearly mistaken charge in full.

5. How to request a refund

Email info@pozset.com from your account address with the date and amount. We reply within 5 business days; approved refunds are returned by Polar to the original payment method, usually within 10 business days.

6. Merchant of record

Polar Software Inc. is the merchant of record for all purchases and issues refunds on our instruction. Your statutory right of withdrawal under consumer law is unaffected by this policy.